Keys to Customer Retention in a Competitive Environment

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August 23, 2016 | By Thomas Griffin Tags: Trucking, Customer Service, Transportation, Logistics, Supply Chain Q: What do you attribute to be the most significant key factor with customer retention in today’s competitive marketplace? A: Value over price seems to be an old adage that still is true even in […]

Improving CX: Going the Extra Mile

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December 07, 2021 | By Karen Kroll Tags: E-commerce, Customer Service, Fulfillment From e-commerce fulfillment strategies to warehouse layout to inventory approaches, here are the supply chain moves that go above and beyond to improve the customer experience. Like many manufacturers, Comfort Research, a provider of affordable, sustainable furniture under […]

LTL Carriers: E-Commerce Powerhouse – Inbound Logistics

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January 31, 2018 | By Emma James Tags: Trucking, E-commerce, Logistics, Supply Chain Less-than-truckload carriers are developing new strategies to serve retailers and manufacturers who create the goods that impatient e-commerce consumers expect will be delivered fast and free. In today’s “I want it now” market, parcel services need to […]

Curating In-Transit Visibility for Fine Art Clients with Tive

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January 31, 2022 Tags: Visibility Tive’s location tracking and real-time condition monitoring capabilities allow Masterpiece International to manage high-value shipments, providing clients with superior service and peace of mind. THE CHALLENGE Masterpiece International is a provider of premier logistics solutions that serves museums, collectors, galleries, and private clients, shipping priceless […]

Rowenta Irons Out Inventory Challenges

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March 23, 2022 | By Keith Biondo Tags: Inventory Management, Customer Service, Sustainability Keith Biondo is the publisher of Inbound Logistics magazine. Where do I go when it is too painful to watch TV? To my garage workbench. As it happens, my daughter had a project for me. Her pricey […]

Two Generations with a Drive to Serve, Grow and Innovate

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April 07, 2022 Tags: Trucking, Supply Chain Management, Technology , Supply Chain  Dave Cox, President, Polaris Transportation Group When Dave Cox (pictured) joined Polaris Transportation Group in 1998, the trucking company was still finding its footing. Founded four years earlier by his parents, Larry and Geri, Polaris had just four […]

2021 Trucking Perspectives – Inbound Logistics

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September 11, 2021 | By Merrill Douglas Tags: Trucking, Partnership, Transportation Through its exclusive annual survey of motor carriers and shippers, Inbound Logistics offers a picture of the trucking industry in an economy distorted by supply chain disruptions. Remember the start of 2021, when we thought COVID-19 vaccines would signal […]

Harness the Power of Plastic

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May 05, 2022 Tags: Green Logistics, Pallets, Supply Chain, Sustainability Plastic Pallet Pros not only helps clients achieve sustainability goals, the pallet company provides a more cost effective solution, reducing clients’ overall pallet spend. The Challenge Plastic Pallet Pros is dedicated to eliminating misconceptions about plastic pallets. Through a unique […]

Two Generations with a Drive to Serve, Grow and Innovate

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April 07, 2022 Tags: Trucking, Supply Chain Management, Technology , Supply Chain  Dave Cox, President, Polaris Transportation Group When Dave Cox (pictured) joined Polaris Transportation Group in 1998, the trucking company was still finding its footing. Founded four years earlier by his parents, Larry and Geri, Polaris had just four […]

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